RSM Service Centric
by RSM Product Sales LLC
A comprehensive framework for service-based organizations to manage projects and operations.
The RSM Service Centric solution is a comprehensive framework designed to provide project-centered service-based organizations with a complete view of their operations. Utilizing the Dynamics 365 platform, we have integrated seamless capabilities to track opportunities from inception to invoicing, based on a service-centric lifecycle.
To provide exceptional customer experiences, it is necessary to break down the barriers between planning and service delivery within an organization. Consolidating data on a single, user-friendly platform improves the agility of service delivery and provides real-time insights into the customer experience. RSM has developed a framework to streamline service delivery, reduce data redundancy, and integrate with third-party systems. This offering aims to provide full control over service delivery, eliminate uncertainties, and ensure consistent success for both the organization and its customers.
Key capabilities include:
- Opportunity management
- Job estimation
- Service contract management
- Service location tracking
- Material allocation/consumption
- Service delivery
- Project management
- Work order execution
- Resource management
- Financials consolidation
- Service centric KPI’s
- Job performance
- Resource productivity
- Technician tracking
- Financial management
- Customer service
- Support projects
- Service agreements
- Full mobile capabilities
- Offline capability for technicians
