Ticketing As A Service image

Ticketing As A Service

by kitameraki limited

Teams
Microsoft 365 Certified
(147 ratings)
Pricing Additional purchase may be required
For the full capabilities of this add-in, get the SaaS package:
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Ticketing As A Service | SaaS Subscription
web-apps product iconSaaS
Starting at $14.00/1-month

A Certified Microsoft Teams Ticketing System for managing bugs, incidents and service requests.

- Global (US) Version - This version delivers faster performance for organizations in the North America and Latin America regions. With US-based servers, it also supports data residency requirements for compliance with local sovereignty laws, industry regulations, and standards like HIPAA.

Looking for other regions? Check the store for EU (EMEA) and APAC (AUS) versions.

Ticketing As A Service is a Certified Microsoft Teams Ticketing System built to simplify the submission, tracking, and management of Incidents and Service Requests.
Whether it’s requests from external customers (customer care) or internal departments—such as IT support (help desk / service desk), HR employee requests, or legal and marketing needs - it efficiently handles them all within the familiar Microsoft Teams interface.


AVAILABLE IN 15+ LANGUAGES:

English | Français | Español | Português | Deutsch | 한국어 | Italiano | 日本語 | 中文 | Bahasa Indonesia | العربية | Nederlands | हिन्दी | [More...]


SIMPLIFY SERVICE REQUESTS IN MICROSOFT TEAMS:

  • Create tickets in 2 clicks

  • Track requests until resolution

  • Keep communication organized

  • Get real-time status updates


PERFECT FOR EVERY DEPARTMENT:

✓ Customer Care: Manage customer enquiries

✓ IT: Track technical issues & equipment requests

✓ HR: Manage leave requests & benefits inquiries

✓ Legal: Handle contract reviews & compliance requests

✓ Marketing: Coordinate design & content requests


WHY TEAMS LOVE US:

1. Native Teams Experience

  • Instant chat notifications

  • Familiar interface

  • No extra login needed


2. Smart Request Management

  • Automated ticket routing

  • Priority tracking

  • Confidential tickets

  • Email integration


3. Adjust to your processes

  • Custom workflow

  • Custom ticket Form

  • Custom alerts & notifications


Start your Free Trial by clicking [Get it now] on the upper right.


ENTERPRISES-READY:

→ Microsoft 365 Certified

→ Native Microsoft Teams integration

→ Microsoft 365 Security & Compliance

→ Unlimited users & instances

→ Comprehensive Power BI Dashboards


GET STARTED IN MINUTES:

  • Instant setup with Microsoft SSO

  • Mobile, Web & Desktop ready

  • Free support included


Start your Free Trial by clicking [Get it now] on the upper right.


Questions? We're here to help!

[Contact Support] | [Visit Website]

Used by teams of all sizes: From startups to enterprises

Microsoft 365 Certified | Data Security Compliant

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

Snapshot 1 of Ticketing As A Service
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Snapshot 2 of Ticketing As A Service
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Snapshot 6 of Ticketing As A Service
By getting this product, I give Microsoft permission to use or share my account information so that the provider can contact me regarding this product and related products. I agree to the provider's terms of use and privacy policy and understand that the rights to use this product do not come from Microsoft, unless Microsoft is the provider. Use of AppSource is governed by separate terms and privacy.