This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution
Designed to make you one with the office 365 Ecosystem. Made for SME’s and enterprises to take their Office Experience to the next level, collaboration made simple with a familiar Office 365 look and feel.
All your trouble tickets can be collected through our easy-to-use portal in Office 365, submitted by the users themselves or on behalf of them, or through your users sending tickets via email with the trouble ticket information. Using REST API’s and Office 365 Flow, you can start creating tickets from your own systems
Manage your service desk by sending the ticket to the appropriate problem handling team through one of two approaches:
You are now ready and can put your different team members to work on the Help Desk tickets. You can follow-up on tickets, communicate with the ticket author for more details on the matter at hand, open discussions with internal users and write down tasks in the activity log.
Helpdesk provides tools for you to track performance and determine bottlenecks in the workflow. You can view detailed ticket reports, detailed performance report (comparing SLA to actual results) and MTTR reports. You can also view reports per customer. On top of all of this, you can export your data to excel for further report customization, or use our pre-built templates designed for Office 365 PowerBI
Select the Office 365 users who will have access to the helpdesk system and customize the accessibility level of the different stakeholders.
For a hierarchy of up to 3 levels, you can customize your catalog to be as vast as required to reflect all trouble ticket types that might come your way.
Assign the different help desk teams responsible for handling all the tickets. Put your best people on the correct.
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