SAP Sales and Service Cloud

The best thing I liked about this platform is simplified ticketing system.

Nothing as such but onboarding is little overwhelming.

Easy customer service and management plus good ticketing system.

Product(s): SAP Service Cloud "Very good product to manage customer service. Helps reduce TAT for service agents" And friendly inter phase and good to go with

My first impression was not good at all after switching from other provider. Why don't know I have to phase some glitches Overall system, application and services seems to be slow and not very efficient

Regular update and may be good support by team.sap.

I like how it simplifies ticket management and improves customer interactions across various channels like email and chat. The integration with other SAP solutions makes it easier to access relevant data and streamline workflows.

The onboarding process is a bit overwhelming, and would takes some effort to get used to all the features.

It has improved customer support response times and helped us enhance customer satisfaction. The ability to track and manage issues in one place saves time and keeps things organized.

SAP Service cloud is a good customer service software because it helps to many users I like ticketing and case management system It is user friendly interface

I think cost SAP has higher cost of ownership it can be costly to implement and maintain

It's help businesses improve customer service operations by streamline processes and providing a consistent experience across multiple channels

Integration with SAP Ecosystem: There is also seamless integration with other SAP applications such as SAP S/4HANA, SAP SuccessFactors, and SAP Ariba. Such integration helps streamline processes across different departments and can be beneficial to companies that are already use SAP products. Such end-to-end integration is quite beneficial to the customers of SAP products. Cross-Platform Offerings With Great Customization and customization: SAP provides Cloud platform for building Applications with Sky is the limit regarding customization. Businesses can modify applications based on their particular needs on the platforms. For instance, SAP Business Technology Platform (BTP) enables the development, integration and enhancement of applications in the cloud ecosystem of SAP. Real time analytics and AI-Machine learning: jim sap cloud services remain integrated with analytics insights as well as machine learning systems making it easy for the businesses to operate using data based insights. As an illustration, SAP Analytics Cloud gives you access to live data and even employs real-time business intelligence and predictive analytics to help its users. Strong Security: Lastly, SAP Cloud underscores security enterprise grade security capabilities which include but not limited to encryption, GDPR and other compliance regulations. For businesses operating in such industries where data security is utmost priority

Cost Structure: SAP Cloud Services is beyond the reach of smaller companies or those looking for affordable solutions. Licensing and additional customization fees more often than not appear to be for businesses that have more financial room to maneuver. Complexity and Usability: SAP systems are known for their complexity and even set up and configuration by experienced IT teams is not without its issues. The inability to use the application because of things like steep learning curves and the need for specialized skills negatively affects user acceptance and productivity. Limited Third-Party Integration: SAP cloud is encouraged to work within the SAP environment but extending it to third party applications can prove to be difficult. They limit companies who intend to use SAP and other non SAP applications seamlessly. Lengthy Implementation Timeframes: SAP projects, and even more so any customization requirements, are known to run well into some months or years making it hard for companies with shorter timelines to realize ROI or deployment quite easily.

Integrated Customer Data: SAP Service Cloud consolidates all customer information, such as previous interactions, support requests, and preferences, in one location. This integrated perspective helps agents comprehend and recall each customer’s particular detail in an instant which results in more customized and targeted comunicative encounters. Enhanced Resolution Times: Globalization of the markets and emergence of new tools and methods in business expansion has forced the market specialists to reconsider their standards if they want to keep their edge over their rivals. Employing case management tools, automated workflows, and AI-powered recommendations, agents can complete cases in a matter of minutes on average. Automated ticketing broken down by category streamlines the resolution process by sending the correct query to the correct agent. Unified Customer communication: A different set of SAP Service Cloud allows to utilize various channels of communication (email, chat, social networks, phone) at the same time, focusing on one platform. As a result, agents no longer struggle to juggle between several applications to engage with clients around the world; instead, everything is integrated and accessible in one space. Reducing Support Needs: Knowledge bases and self-service portals are features of SAP Service Cloud that help clients solve their concerns independently. Most of the marketing email comes across as repetitive, which leads to agents not being billed in proportion to their productivity and only dealing with simpler, routine marketing inquiries

It is very easy to use and user freindly. It is very cheap as well. So I like it

May be they can introduce more features so that it can provide good competition to AWS

It is helping me to work on my personal projects

It is a good unified platform, which gives u a seamless experience.

From my side there no dislike for it, it's a very user-friendly software.

This software helps streamline service delivery with a good customer relationship.

It is a good unified platform, which gives u an seamless customer interactions.

Its little bit difficult to gets use to it at first but basily that goes for all the apps.

This software helps streamline service delivery and maintain a good customer relationship.

User from all ages of my office colleagues are able to utilise the application and receiving the swift responses from the support team which help us improve the process workflow.

Few features does not align with our requirements and delaying our production. We are currently working with SAP support team to get the resolution.

Automations have improved the turn around time which are helping us to gain the customer satisfaction and trust.

The SAP service cloud include many features like 360 degree customer view, automation and AI driven insights, omnichannel support, Case management and SLA tracking, customizability and scalability, integration with other SAP solutions. The best aspects include it's customer centric design, seamless integration and robust functionalit with other SAP tools.

There are few drawbacks of SAP service cloud, like SAP service cloud can have a steep learning curve, especially for companies new to the SAP ecosystem. Implementation often requires skilled consultants and can be time consuming particularly if extensive customizastion or integration are needed. There are this kind of drawbacks like Cost, user interface, limited flexibility, performance and speed.

Well there are SAP services cloud addresses several common challenges in customer service. Which can benefit businesses by enhancing improving customer satisfaction, providing better insights and efficiency.