Modernize incident and case management to better serve the constituents you support.
Modern Solutions for Today’s Demands
Provide your community with a centralized portal to easily submit citizen service requests from anywhere, anytime, on any device. Accurately respond to citizen requests with built-in location services and optimize task allocation from nearby field staﬀ by utilizing integrated geo-location services and mappings from mobile devices.
Streamline case routing by simplifying the processes of creating, tracking, and managing service and information requests. Integration with the Azure IoT suite allows connected devices (like smart street lights) to report failures and schedule maintenance before the failure is even noticed by citizens. Integration with Cortana Intelligence Suite allows prediction and prevention of future outages, while and forecasting staffing and inventory needs.
Improve citizen satisfaction by eliminating manual processes that drain valuable time and are susceptible to human error.
Monitor service level agreements and establish long-term planning with the ability to access, view, aggregate, compare, and analyze statistics.
Pinpoint system inefficiencies and increase accountability with powerful reporting capabilities through Power BI dashboards and standard reports.