https://store-images.s-microsoft.com/image/apps.18882.4e9e2a21-f580-448a-9145-ae250d027597.11901a4b-5caf-4155-b6fd-c0c2affac812.c585ef34-4d0d-4a01-8ce9-1b3f8bc62cb2

NiCE Cognigy Americas

by Cognigy

AI Agents for Enterprise Contact Centers

NiCE Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, we deliver AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

NiCE Cognigy’s AI Agents Supercharge Your Customer Service

  • Industry-specific pre-trained AI Agents
  • Multilingual call and chat support (100+ languages)
  • Seamless integration with existing enterprise systems
  • Absorbs enterprise knowledge to accurately answer any customer query
  • Real-time assistance and actionable service insights for human agents

Business Impact for our Customers:

  • 30% CSAT improvement
  • 15% shorter average handling time (AHT)
  • 99.5% faster response time

Accelerate time-to-value with our turnkey solutions for your industry

  • Natural, humanlike voice and text dialogues
  • 30+ channel connectors (phone & digital messaging)
  • Plug-and-play contact center connectivity
  • Award-winning NLU 100+ languages
  • Low-code graphical editor
  • 100+ prebuilt backend and third-party integrations
  • Multi-model LLM orchestration
  • Available as SaaS or on-premises
  • Built-in conversational analytics and business dashboard
  • SOC 2 & ISO certified, GDPR and HIPAA compliance

Additional Resources:

https://www.wetransact.io/

At a glance

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