Amicis Lifestyle | In-Flight Retail and Operations

Transform Your In-Flight Retail and Operations with Amicis Lifestyle: Seamless, Secure, and Scalable Solutions Built on Dynamics 365 Commerce

Commissary and In-Flight Retail Management

• Pre-Flight Operations
• In-Flight Operations
• Post-Flight Operations
• Reconciliation and Reporting

Highlights

Commissary Connect: Streamlining Your Warehouse Operations for In-Flight Excellence

Pre-Flight Operations

• Commissary airline service carts planning.
• Picking of products for in-flight service.
• Replenishing and stocking carts with necessary items.
• Sealing and shipping carts to the aircraft.
• Product shortages and substitutes optimization.
• Cart and truck security tracking during transit.

Post-Flight Operations

• Landing and offloading inventory procedures.
• Receiving of carts and products at the commissary warehouse.
• Replenishing and re-stocking carts with necessary items.
• Fulfill onboard customer sales through ship or deliver at gate.
• Inventory transfers between locations.

Reconciliation and Reporting

• Inventory item lifecycle tracking.
• Automated security reports.

In-Flight Retail Connect: Streamlining Your Onboard Sales for a Seamless Experience

Pre-Flight Operations

• Opening of flight shift, flight schedule, manifest and commissary inventory transfers initialization.
• Inventory check and cart placement on aircraft.
• Departure preparation and system checks.

In-Flight Operations

• Opening sales shifts for in-flight retail operations.
• Operating retail and food & beverage services during flight and noting missed sales.
• Dispatching customer preorders.
• Real-time menu inventory tracking, allowing for manual adjustments during the flight.
• Seat mapping with passenger and manifest updates.
• 360-degree view of passenger including manifest, including passenger info, purchase history, loyalty, promotions & discounts, special service requests, and customer feedback collection.
• Payments of cash, multi-currency, offline cards, card on file and vouchers.
• Inventory check on carts prior to landing.

Post-Flight Operations

• Flight attendant sales shift closure.
• Finalizing onboard operations and flight shift closure.
• Automatic sales and inventory data upload.
• Final inventory counts and offloading service carts to commissary.

Reconciliation and Reporting

• In-flight sales reporting, discounts, payments, customers, and returns.
• Post-sales processing, commission, Inventory and sales reporting.

Ensuring Robust and Scalable Operations

System Security

• Implement robust data protection protocols.
• Ensure compliance with industry regulations.

Scalability and Adaptability

• Support scalability for growing operations.
• Adapt to changing needs.

Offline Capabilities

• Provide robust offline support for continuous operation.

Device Support

• Ensure compatibility with Android, iOS, and Windows devices.