Upland InGenius CTI connects existing telephone systems into Microsoft Dynamics 365.

Upland InGenius quickly and easily adapts to unique contact center needs with next-generation computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction. InGenius equips contact centers with features like screen pop, click-to-dial, automated call logging, and enhanced call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of customer call interactions for intelligent decision-making. InGenius is proud to have partnered with Microsoft to deliver a CTI integration for Channel Integration Framework for Dynamics 365. InGenius also supports Unified Service Desk (USD) for Microsoft Dynamics 365 and Omnichannel for Customer Service, extending the capabilities of Dynamics 365 Customer Service Enterprise.

InGenius for Microsoft Dynamics 365 integrates with:
  • Avaya Aura Communication Manager, Avaya IP Office
  • Cisco Call Manager, Cisco UCCX, Cisco UCCE, Cisco PCCE
  • Genesys Engage, Genesys Cloud
  • Mitel MiVoice, MiCC Business
  • Twilio
  • Asterisk
At a glance