CloudCall

Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone. We configured CloudCall to integrate smoothly with our current ATS/CRM system, as well as the future CRM we plan to adopt. The customer support team was also highly responsive, friendly, and made the implementation process smooth and stress-free.

Setting up call recording According to each state law.

Our old VoIP system did not integrate or track calls on Salesforce. Cloudcall was able to integrate into our Salesforce platform within a 30 second set up and now works flawlessly. It also saved us money per user.

It integrates with Bullhorn which allows BH users to call.

It is a horrible product and is not reliable. Calls drop often and are not reliable. It does not receive updates.

None.

CloudCall has truly transformed how we work, making it easy to connect and communicate with our team and clients. With their flexibility to integrate with TextUs for additional SMS features, alongside the custom dashboards they built, CloudCall has provided a solution that perfectly fits our needs. Their customer service has been second to none, and it’s clear they’re invested in our success.

Nothing I can think of now. Looking forward to getting on their new platform real soon.

First, it has streamlined our ability to connect quickly and effectively with both clients and candidates, saving us time and ensuring we never miss crucial conversations. The integration with TextUs has been invaluable, allowing us to add SMS as a communication channel, which is essential in a fast-paced environment like ours where response times matter. The custom dashboards have been another game-changer, giving us a clear view of our team’s call activity and performance. This transparency enables us to make data-driven decisions and identify areas for improvement in real-time, ultimately enhancing our productivity and service quality. Finally, CloudCall’s exceptional customer support has solved the often overlooked issue of downtime and technical issues. Their team’s proactive approach means we always have the support we need to keep operations running smoothly. These benefits have translated into better client satisfaction, faster placement times, and a more streamlined workflow for our entire team.

We use MS Teams and this helps us increase production communication and collaborative efforts.

My team has not found anything that would make them dislike it.

Delayed and missed communication. Easy to find archival messages.

Pretty much everything is amazing. Its easy to use and very functional. Ease of integration as well is very easy

i dont like the fact that we cant power dial on it like kixie

its helping me with my outreach

I use CloudCall as an SDR in a company. CloudCall is integrated into my sales outreach tool, and I don't know anything about integrations, but I know that the calls are clean and perfect. Cleanliness, voicemails, and simplicity are all advantages that make it easier for me to make calls smoothly.

No matter how hard I try, I can't find any faults, apart from the fact that sometimes it simply fails to connect a call if I call in the MENA region, but I suspect that this is more due to my sales outreach application than to CloudCall.

CloudCall enables me as an SDR who makes over 100 calls a day to make clean and clear calls regardless of the quality of equipment I use and in which environment. My equipment is quite solid, my company invests money in the equipment and the microphones are top-notch, but a couple of times I found myself in a situation where I didn't have my microphone and headphones and the calls were clear.

it is very easy to use and managed to pick it up in a day

the call connection can be dodgy where i cannot hear the customer or they cant hear me

calling cutsomers without the use of a landline

allows me to speak to customers clearly and listen back to train myself to get better

sometimes cuts out and dops - can also take a while to come back on

being able to speak to customers to help sell properties

Ease of access and privacy of personal phone

The call back button is same position as call end button. Sometimes you call back after they hang up

Personal cell not being used

Not a lot to be honest. Couldn't wait to get rid of it, I lobbied to get rid of it in our organisation for 2 years.

It logs out randomly. It also has a ridiculous login process that require remembering an obscure number and password. It drops out too frequently to be reliable. . It is slow and clunky to use. Poor support on offer in Australia When we told them we were changing software they turned off our phone number 2 weeks before the changeover. The mobile tool is next to useless. It doesn't login when we open our CRM that it links to, and there are two apps you need to have running for it to work. It is terrible for occasional users, when you go to use it, it isn't ready.

VOIP link to CRM and managing a busy recruitment office communications.