HLi Customer Service Dashboard


Customer Service Analytics Dashboard For Microsoft Dynamics 365 CRM

This application is available in English and French. HLi is a Microsoft Partner with an extended expertise and experience in the integration of Microsoft Dynamics 365 – Customer Engagement. HLi has developed several Addons with a high business value to several sectors (Banking, Insurance, Automotive, Telecom and Pharmaceutical). As one of the companies most requested products, HLi Customer Service Dashboard intends to helping you quickly evaluate and respond to key performance indicators (KPIs) and customer satisfaction levels. Customer Service Dashboard is an application aiming at consolidating relevant data of the Customer Service. Designed to be decision-making oriented, it helps evaluating and investigating potential improvement to the customer service operations. Based on Dynamics 365 CRM Online, specifically Customer Service module, our product allows all categories of clients whether it is banking, telecommunication, insurance or other industries to : - Show KPIs (Key Performance Indicators). - Consolidate customer service data into statistics. - Present useful and insightful measurements to the overall results of the customer service operations. - Concrete decision-making-oriented paradigm. The dashboard presents a multitude of added values such as: - Integrate Data from Customer Service Module of Dynamics 365 for Customer Engagement sources and present a consolidated view. - Provide a way to measure the overall results and investments of your Customer. - Provide the ability to measure these metrics and make decisions based on this information.

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