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Nuance Contact Center AI

by Nuance

Contact Center AI for conversational engagements, biometric authentication, and agent efficiency

It’s your contact center, only smarter.


Nuance Contact Center AI adds an intelligent engagement layer to your contact center operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform.

Ride our innovation wave, with award‑winning AI for contact center solutions for improved conversational customer engagements, biometric authentication, and agent efficiency. Deploy industry‑specific AI solutions built on deep industry expertise and insights from billions of customer interactions. And protect your investment in existing customer service applications, wherever your cloud journey takes you, with easy portability and no need to rewrite.

At a glance

https://store-images.s-microsoft.com/image/apps.6488.f3b5e07f-96df-40f0-bda8-c5983b2fa10e.39724568-9d99-4f89-b909-e704e1294e6b.761768e0-93ae-4695-8e77-4cdf6fca5353
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https://store-images.s-microsoft.com/image/apps.46591.f3b5e07f-96df-40f0-bda8-c5983b2fa10e.39724568-9d99-4f89-b909-e704e1294e6b.7c70f75b-4119-4354-ab56-36e76953c1bc
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