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Copilot extensions
Discover apps that work with Microsoft Copilot. Currently only showing Teams apps that work with Copilot, but more to come soon.
Apps results for Customer Service
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Time And Billing
MTC
+1
Applicable to:
Sales
Track projects, resources and tasks for accurate billing.
1 out of 60
Social Media Management and Listening integrations
Orlo
+2
Applicable to:
Marketing
Customer Service
Social Media Management and Listening integrations for BizApps Social Media Management
4.6
(33 ratings)
2 out of 60
Helpshift - FAQ Analytics
Helpshift
+1
Applicable to:
Power BI apps
Offers valuable insights into FAQ performance segmented across Apps, Platforms and Languages
4.4
(378 ratings)
3 out of 60
CRM Alerts
Nemely
+4
Applicable to:
Sales
Customer Service
Field Service
Project Service Automation
Extend Dynamics 365 with the power of instant push notifications and one tap responses and approvals
4 out of 60
Dynamics 365 Data Archival
Pragmasys Consulting
+2
Applicable to:
Sales
Field Service
Effective Dynamics 365 data management and archival solution
5 out of 60
AI Autocloser
Pascalcase Software Private Limited
+3
Applicable to:
Customer Service
Power Automate
Power Apps
Resolve your cases quickly using AI Autocloser
6 out of 60
EmailTree AI Automation
EMAILTREE AI
+1
Applicable to:
SaaS
+included add-ins
+1
Human & AI Converse with Business Applications
7 out of 60
Open CTI for Microsoft Dynamics and Avaya
AMC Technology-DaVinci
+2
Applicable to:
Sales
Customer Service
Open CTI for Microsoft Dynamics and DaVinci for Avaya
8 out of 60
Customer Portal for Dynamics 365 by CRMJetty
Biztech Consulting & Solutions
+5
Applicable to:
Marketing
Sales
Customer Service
Field Service
Power Apps
A next-gen self-service Portal to better engage with your customers and enhance their experience
5.0
(3 ratings)
9 out of 60
Channel Payments Manager for Stripe
Suite Engine, LLC
+1
Applicable to:
Business Central
A payments workflow app that processes or requests payments and accounts for fees and payouts.
5.0
(1 ratings)
10 out of 60
TeamViewer Remote Support for Dynamics 365
TeamViewer Germany GmbH
+3
Applicable to:
Sales
Customer Service
Field Service
Help your Customer Support and Sales team to do more with embedded Remote Support in Dynamics 365
3.3
(7 ratings)
11 out of 60
VeriTouch Customer Engagement CRM for Banking
VeriPark
+3
Applicable to:
Marketing
Sales
Customer Service
Customer Engagement CRM solution for the Financial Services Industry
4.7
(10 ratings)
12 out of 60
Aluno360
K2M Soluções Ltda.
+1
Applicable to:
SaaS
Aluno360 - Personalizando engajamentos com alunos
13 out of 60
ScreenMeet for Customer Service Hub
ScreenMeet
+1
Applicable to:
Customer Service
Enterprise Remote Support for the customer experience service evolution
4.6
(23 ratings)
14 out of 60
Telehealth platform
Psyalive
+1
Applicable to:
SaaS
Telehealth platform to be integrated in health corporates
15 out of 60
Case Management System Framework for Courts
Alfasoft srl
+1
Applicable to:
SaaS
Full life cycle Court Case Management System
16 out of 60
Apex Planner
APEX
+1
Applicable to:
Field Service
The shared calendar for Microsoft Dynamics CRM
5.0
(1 ratings)
17 out of 60
iDynamics Internal Notes
iDynamics Business Solutions
+1
Applicable to:
Business Central
Internal notifications for sales and purchase documents.
4.8
(17 ratings)
18 out of 60
Canarys Mail Utility
Canarys Automation Pvt Ltd.
+1
Applicable to:
Business Central
The Mail utility tool helps Customers to send the multiple reports in the single click
5.0
(1 ratings)
19 out of 60
Zap Time Entry - Case Time Tracking + Timesheet
Zap Objects
+2
Applicable to:
Sales
Customer Service
Track and log time spent across Cases or Projects!
20 out of 60
Medallia for Microsoft Dynamics 365
Medallia, Inc.
+5
Applicable to:
Marketing
Sales
Customer Service
Field Service
Power Apps
Medallia for Microsoft Dynamics 365
21 out of 60
Address Validation
CBR Technology Corp.
+1
Applicable to:
Business Central
Extend Microsoft Dynamics 365 Business Central to include address verification functionality.
1.0
(1 ratings)
22 out of 60
The LeapXpert Communications Platform
LeapXpert Limited
+1
Applicable to:
SaaS
LeapXpert enables compliant communication from Microsoft Teams to consumer messaging platforms
23 out of 60
Solgari Customer Engagement for Dynamics 365
Solgari
+7
Applicable to:
Marketing
Sales
Customer Service
Field Service
Power Automate
Power Virtual Agents
Power Apps
Enabling every employee to be a customer champion
5.0
(3 ratings)
24 out of 60
Customer Service Essentials on PowerApps
C Centric Solutions Pvt Ltd
+1
Applicable to:
Power Apps
Customer Service Management Essentials, on PowerApps
25 out of 60
Nuance Contact Center AI
Nuance
+1
Applicable to:
SaaS
Contact Center AI for conversational engagements, biometric authentication, and agent efficiency
26 out of 60
TeamShare Case and Document Management
Lector ApS
+1
Applicable to:
SaaS
TeamShare is a SaaS based case, document, task and process management system for Microsoft365
27 out of 60
Virtual IT Department: Technical Helpdesk Support and Cybersecurity for Small Business
CYPROTECK Inc
+1
Applicable to:
SaaS
Secure Your Business Operations: IT Support And Cybersecurity At Your Service
28 out of 60
Cloud Voice for Microsoft Teams
UniVoIP
+1
Applicable to:
SaaS
Maximize the value of Microsoft Teams with UniVoIP's Cloud Voice and management platform.
5.0
(7 ratings)
29 out of 60
Talkdesk Microsoft Teams Connector
Talkdesk, Inc.
+1
Applicable to:
SaaS
Microsoft Teams integration to Talkdesk that enables directory and direct routing
30 out of 60
Advanced RMA / Case Management
ERP Connect Consulting LLC
+1
Applicable to:
Business Central
The Easiest way to Manage Support Cases and RMAs in Business Central
31 out of 60
Enghouse Voxtron Communication Center
Enghouse Interactive AB
+1
Applicable to:
SaaS
With VCC combined with Microsoft Teams you can collect all data on a single platform
32 out of 60
Lasernet Connector
Formpipe Software AB
+1
Applicable to:
Business Central
Create reports & documents quickly and simply for distribution and archive
5.0
(1 ratings)
33 out of 60
Eagle Free
SmartApps
+1
Applicable to:
Business Central
Configure your own role center in less than a minute with no code
34 out of 60
Peppermint CX365 Case & Matter Management
Peppermint Technology Limited
+1
Applicable to:
Power Apps
Designed for law firms to improve client service and boost productivity
35 out of 60
Connector 365 CTI for STARFACE
BELWARE GmbH
+1
Applicable to:
Business Central
Connect your Microsoft 365 Business Central environment with your STARFACE CTI solution.
36 out of 60
uWebChat License
Universal IT B.V.
+1
Applicable to:
SaaS
+included add-ins
+1
Secure omnichannel live chat, powered by Microsoft Teams and Azure OpenAI (GPT-4 language model)
5.0
(1 ratings)
37 out of 60
Media4Display Digital Signage Software
TELELOGOS
+1
Applicable to:
SaaS
Media4Display Digital Signage Software
5.0
(1 ratings)
38 out of 60
NDIS Disability Healthcare for Dynamics 365
d365.Global Pty Ltd
+1
Applicable to:
Field Service
NDIS Disability Healthcare, onboarding, scheduling, claiming, payroll/NDIS/finance integration.
39 out of 60
Yellow Messenger
Bitonic Technology Labs Private Limited
+1
Applicable to:
SaaS
Azure - Chatbot - Yellow Messenger
40 out of 60
Netcall Liberty Converse Integration for Microsoft Teams
Netcall Technology Limited
+1
Applicable to:
SaaS
Liberty Converse is an omnichannel contact centre solution that seamlessly integrates with MS Teams
41 out of 60
AI-Powered Voice Agent
calldesk
+1
Applicable to:
SaaS
Automate repetitive phone calls. Simply.
42 out of 60
Cherwell ITSM as a Service
Cherwell Software, LLC
+1
Applicable to:
SaaS
Cherwell IT Service Management (ITSM) anchors an organization's holistic service experience.
4.2
(158 ratings)
43 out of 60
Vonage Contact Center for Microsoft Dynamics 365
Vonage
+5
Applicable to:
Sales
Customer Service
Field Service
Power Automate
Power Apps
Empower great customer experiences by integrating Vonage Contact Center with Dynamics 365.
44 out of 60
Helpshift - Bots Analytics
Helpshift
+1
Applicable to:
Power BI apps
Offers valuable insights around Bot activities and their performance
4.4
(378 ratings)
45 out of 60
Subscription Management
MDC Nordic
+1
Applicable to:
Business Central
Manage recurring sales and subscription based business the easy way.
46 out of 60
LS Express (NA)
LS Retail
+1
Applicable to:
Business Central
All the functionality you need in a retail POS. Available for North America.
3.3
(7 ratings)
47 out of 60
dot.Ticketing
Dot.Cy Developments Limited
+8
Applicable to:
Marketing
Sales
Customer Service
Customer Voice
Power Automate
Power Virtual Agents
Power Apps
Power Pages
A Ticketing and CRM platform for Leisure & Cultural venues, built on top of Dynamics 365.
48 out of 60
Nuance Cloud IVR
Nuance
+1
Applicable to:
SaaS
A natural, intuitive self-service conversational IVR that customers will actually use and prefer.
49 out of 60
ALVAO Service Desk
ALVAO
+1
Applicable to:
SaaS
+included add-ins
+2
ALVAO Service Desk consolidates all incidents and user requests via a single point of contact.
4.7
(37 ratings)
50 out of 60
Anveo Service App
conion media GmbH
+1
Applicable to:
Business Central
Field Service Solution for maintenance and repairs (service orders), digital service reports+photos.
5.0
(4 ratings)
51 out of 60
Fin365 CRM for Financial Services
FinPal
+2
Applicable to:
Sales
Customer Service
Fin365 is a cloud based business and customer management system for financial services professionals
4.8
(10 ratings)
52 out of 60
FOIA solution for Dynamics 365
Merp Systems Inc
+1
Applicable to:
SaaS
FOIA solution for Dynamics 365 by MERP Systems Inc
53 out of 60
Tinx Amazon Connector
Tinx-IT
+1
Applicable to:
Business Central
Sell your products at Amazon marketplaces and download the FBA web orders into Business Central.
5.0
(1 ratings)
54 out of 60
Relationship Charts
WaveAccess
+3
Applicable to:
Marketing
Sales
Power Apps
Relationship Charts is a fully configurable charting tool for Dynamics 365 CRM
1.0
(2 ratings)
55 out of 60
Equipment Maintenance for Microsoft Dynamics 365
d365.Global Pty Ltd
+2
Applicable to:
Customer Service
Field Service
Solution developed to enhance equipment maintenance for Microsoft Dynamics 365 Field Service
56 out of 60
Drag & Drop
Q-Team Solutions
+1
Applicable to:
Business Central
Drag and drop your documents directly into Dynamics 365 Business Central.
4.0
(2 ratings)
57 out of 60
Talkdesk connector for Microsoft Dynamics 365
Talkdesk, Inc.
+5
Applicable to:
Marketing
Sales
Customer Service
Field Service
Power Virtual Agents
Improve productivity and optimize operations by integrating Talkdesk with Microsoft Dynamics 365.
58 out of 60
Contract Management 365 App
Curabis ApS
+1
Applicable to:
Business Central
Simplify Advanced Contract & Subscription Management.
59 out of 60
Exeevo Omnicare Patient Engagement Platform
Exeevo Inc
+6
Applicable to:
Marketing
Customer Service
Field Service
Customer Voice
Power Virtual Agents
Power Apps
A CRM that Personalizes the Patient Journey and Handle Use Cases from Commercial to Clinical
60 out of 60
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