https://store-images.s-microsoft.com/image/apps.62931.cfe9b2eb-7f34-4486-bda8-ac34a2fd2c0d.0764db09-cf0c-4b60-a0a4-ea26eb5aa1c6.405bde99-2e33-42eb-861c-fbba4174dfa3

Investigative Case Management

by Merp Systems Inc

Investigative Case Management Solution for Digging and Fire Related Incidents Dynamics 365/PowerApps

MERP Systems, Inc. has developed an Investigative Case Management system to address digging and fire-related incidents based on Dynamics 365 and Power Platform, enabling the efficient management of complaints, from receipt through resolution and reporting with the following benefits:

  • Detect and process XML from email and create a Triage record.
  • Create XML processing log if failed send notifications to the responsible person with the proper error message.
  • Dashboards are available for each role which contain the list of items on which action needs to be taken.
  • XpertDocs is used to create Word templates by getting data from Dynamics and merging multiple documents including attachments such as images, word files, TTF files, PDFs, and many more.
  • DocuSign is used for sending reports for digital signatures to multiple participants very quickly and syncs back to dynamics.
  • Automatic case closer and creation from triage.
  • Audit History Report to see the changes made by the user on triage in a well-formatted way.
  • Timesheet and Time entry to record the time spent on particular tasks with automatic submission and approval reminders.
  • Well-organized forms and certain PCF controls are used to make the system more interactive.
  • Provides time-based reporting, audit, and records management.
  • Correspondence to users is listed in the Activities Timeline for future verification.
  • Automated emails, task scheduling, and reminders.
  • Simplified uploads of documents, photos, and videos directly to the SharePoint.
  • The system is mobile and tablet-friendly and cloud-ready module.
  • Reduced risk of information lost as automatic backup is taken every day.
  • Give users access to only the information they need to see.

At a glance

https://store-images.s-microsoft.com/image/apps.38633.cfe9b2eb-7f34-4486-bda8-ac34a2fd2c0d.abaf66fd-d31a-4cdb-8ffa-cfc44efdd1cb.45dabd1d-35bc-4ec7-bd50-dee9581bae4b
https://store-images.s-microsoft.com/image/apps.38781.cfe9b2eb-7f34-4486-bda8-ac34a2fd2c0d.abaf66fd-d31a-4cdb-8ffa-cfc44efdd1cb.210c0186-04d1-4e78-baaf-e42a27197df9