Copilot Adoption and Change Management

Many organisations switch on Copilot but fail to see the value because awareness doesn’t equal adoption. Our Copilot ACM offer turns potential into practical change by focusing on people, not just technology. We help you identify high-value use cases, prepare your people and embed Copilot into daily workflows so adoption feels achievable, relevant and impactful, accelerating benefits for both the organisation and its Microsoft investment. Our services are delivered by ACM-certified specialists with experience across government and public sector, healthcare, professional services sectors, and with expertise in working with large, complex organisations. Our approach is built upon decades of adoption and change expertise, and aligns to Microsoft best practice and PROSCI’s ADKAR model.

What we assess and support • Organisational readiness and baseline adoption (Maturity assessment) • Skills gaps, confidence levels, and audience segmentation (Training needs analysis) • Change impact mapping and stakeholder alignment • Persona-based programmes to equip people with the skills and confidence they need • Governance and responsible AI principles • Communication, engagement and champion networks • Post-go-live support through Evergreen learning

Contextual insights & practical guidance We provide targeted, role-based collateral and hands-on support to make sure users understand “what’s in it for me.” This includes: • Day in the life journeys to make Copilot relevant to real roles • Quick reference guides for confidence in early use • Client-specific scenarios aligned to business processes • Peer-led learning through communities and champions • Measurable adoption tracking with ROI reporting

And for those responsible for leading Copilot change: • Envisioning and business case development • Governance review and support • Centre of Excellence advisory services

Deliverables • Discovery workshops and stakeholder interviews • Maturity Assessment and Training Needs Analysis • Change strategy and adoption roadmap • Tailored comms, engagement plans and support materials • Role-specific use case development • Prompting workshops, Prompt-a-Thons, Agent-a-Thons and Executive coaching • Post-go-live Evergreen programme and ongoing measurement

This programme supports • Faster, more confident Copilot adoption aligned to business goals • Reduced resistance through clear, relevant communication • Measurable productivity gains and time savings • Building internal capability to sustain adoption • Establishing governance and responsible AI practices

Business audience • C-suite, strategy & transformation leaders • Digital, IT, and change leaders • Functional leaders (Ops, HR, Finance, Legal, Procurement) • Internal champions and early adopters • End users

Target industries • Government & Public Sector • Healthcare • Professional Services • Large, complex organisations