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Service Management

Dynamics Software

Service Management optimizes first-time right percentage enabling a profit based service company

Dynamics Software Dynamics 365 Service Management provides you with the key functionality to manage your service business and supports you in realizing and improving your customer satisfaction level. Service Management features include complaints and warranty, repairs and periodic maintenance. It gives you direct access to all the data you need regarding the service objects, resources, contract and logistics. The solution supports the field service and workshop repair processes. Fully integrated with Microsoft Dynamics 365 for Finance and Operations, Enterprise edition Project Management and Accounting module, you can manage service requests and initiate service activities from both financial and logistics perspectives. Streamline efficiency & utilization with Service Management!

Key Features
  • Supports tracking and tracing of service requests including prioritization based on the severity matrix
  • Supports multi-level as maintained object hierarchies (e.g. sites, systems, components)
  • Manage contracts, including SLA's, periodic invoicing, revenue recognition and price agreements
  • Provides full financial forecasting and cost evaluation
  • Supports service logistics, financials and work orders for field service as well as workshops
  • Assign the right engineer to the task based on skills using the Scheduling Overview
  • Real-time statistics on costs and revenues regarding a service contract/object
  • Increased service revenue creation and cost containment
  • Increased contribution of service to total company results
  • Improved service operational performance and efficiency
  • Increase percentage installed base under service contract
  • Improved levels of customer satisfaction and retention
  • Enhanced competitive market differentiation
  • Increase in workforce productivity and first -time fix percentage
  • Full integration with Dynamics 365 for Finance and Operations, Enterprise edition for further utilization of inventory and finance processes