AMC Technology’s DaVinci Solution for Dynamics improves the efficiency of your contact center and use of Microsoft Dynamics in two ways. First, the DaVinci Creators Studio Info-card based interface makes it easy for contact center administrators to select from pre-built best of breed channel apps and configure the features needed along with user profiles. Leverage AMC Technology’s existing pre-built channel apps for Avaya, Cisco, Aspect, Twilio, Genesys Purecloud and Nexmo or publish your own custom app using our public API’s to extend functionality and create the ideal contact center. Each App can share data and events with other Apps which streamlines business processes and hand-offs. The DaVinci Solution for Dynamics supports cloud, premise or hybrid channels giving you the ability to add and configure multiple communication channels (voice, sms and chat) for a seamless agent experience. Secondly, the DaVinci Agent UI provides advanced CTI features like screen pop, click-to-dial, call activities and contextual call controls for more productive agents and happier customers. AMC Technology’s DaVinci solution is certiﬁed by Microsoft and enables Contact Centers to support customers on their preferred channels.
Supports Channel Integration Frameworks (CIF), Dynamics 365 for customer engagement apps (Unified Interface) and United Service Desk (USD)