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Live Assist for Dynamics 365 Powered by CaféX

CaféX
Transform customer experiences on Dynamics 365 with in-app text chat, co-browse and video support.

Providing exceptional customer experience is the new competitive advantage. CaféX Live Assist for Microsoft Dynamics 365 enables personalized, omnichannel customer engagement that will delight your customers and improve your agents’ productivity.

Hosted in the Azure cloud, the combined solution embeds real-time customer interaction within the Unified Service Desk and web clients for Dynamics 365. The immersive solution extends in-app live assistance to customers, who can interact with service representatives via text chat, co-browsing, click-to-call* and face-to-face video collaboration*.

With CaféX Live Assist tightly integrated with Dynamics 365 you can:

  • Proactively engage with chat
  • Problem solve faster with co-browse
  • Ensure a 360-degree view throughout customers’ journeys
  • Reduce operating costs
  • Deliver best-in-class digital experiences based on customers’ unique preferences including mobile and web channels

(* planned)

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