Engagement Cloud for Microsoft Dynamics


The marketing automation platform for powerful omnichannel marketing. Make every journey count.

dotdigital’s integration with Microsoft Dynamics allows you to unlock the full marketing automation potential of your CRM data – for effective lead nurturing that will hit the spot.

Key features
  • Single sign-on functionality
  • Sync your marketing lists seamlessly with Engagement Cloud
  • Connect your sales and marketing data and enable sales teams with in-depth insights on customers and prospects
  • Automate lead reporting from Engagement Cloud to Microsoft Dynamics
  • Create lifecycle campaigns across all touchpoints and increase customer value
  • Send Engagement Cloud emails to any individual contact in just one click, directly from your MS Dynamics account
  • View omnichannel engagement data and form responses in the Engagement Timeline
  • Round-the-clock global support from our in-house team of Microsoft Dynamics experts

"Engagement Cloud for Microsoft Dynamics CRM has slashed the time taken to do emails dramatically" – Ben Henson, IT Change Manager, Help for Heroes

Engaging customers every step of the way

Combine your CRM lead, contact, and account-level data with our powerful program builder to create relevant and engaging customer journeys in minutes. Engagement Cloud’s program builder supports email, SMS, push notifications, Facebook Messenger as well as audience connectors to Facebook, Google Ads, and more.

Using Engagement Cloud

To achieve the best results, you need to be relevant. Syncing Microsoft Dynamics data with Engagement Cloud drives powerful segmentation, personalization and marketing efficiency. Global insight provider, PEI media used Engagement Cloud for Microsoft Dynamics to increase click-through rates by 400% across their targeted campaigns.

"We have been proud to work with dotdigital and their Engagement Cloud connector for Microsoft Dynamics 365 for many years. Their intuitive solution has helped many of our clients quickly transform their marketing performance with connected processes that increase personalization and create new actionable insights about their audience." – Warren Butler, Marketing Director, Preact (dotdigital Partner)

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