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Cisco CTI Connector for Microsoft Dynamics CRM

Expertflow

Cisco (UCCX,UCCE,PCCE) CTI Connector for integrating voice inside Unified Service Desk

The connector works as a CTI middleware and integrates Microsoft Dynamics CRM with Cisco Contact Center (UCCX, UCCE, PCCE). It enables a CRM user to login as contact center agent and handle voice calls, emails and chats using Unified Service Desk.

Because of using the unified MS Dynamics interface for handling both inbound/outbound calls:

  • Average call handling time will decrease
  • Improvements in the FCR and meet SLA
  • Improvements in the agent’s productivity

For a detailed list of business features,please visit our Website.

Trial Setup

Expertflow offers a free 15 days trial of the connector. For the trial setup:

Proceed with the Free trial and contact info@expertflow.com for any assistance.

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