The connector works as a CTI middleware and integrates Microsoft Dynamics CRM with Cisco Contact Center (UCCX, UCCE, PCCE). It enables a CRM user to login as contact center agent and handle voice calls, emails and chats using Unified Service Desk.
Because of using the unified MS Dynamics interface for handling both inbound/outbound calls:
For a detailed list of business features,please visit our Website.
Expertflow offers a free 15 days trial of the connector. For the trial setup:
Proceed with the Free trial and contact firstname.lastname@example.org for any assistance.