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Five9 Cloud Contact Center


Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM

Five9, cloud contact center provider, brings powerful CTI voice capabilities (screen pop) to Microsoft Dynamics. The Five9 Adapter for Microsoft Dynamics CRM increases agent productivity and improves omnichannel customer experience for contact centers and call centers. Drives results for inbound, outbound, and blended sales & customer service organizations.

• Cloud-based virtual contact center
• Automatic call distribution (ACD)
• Computer telephony integration (CTI)
• Integrated Voice Response (IVR)
• Customer interaction “screen-pop” notification and incident matching
• Inbound, outbound, and blended voice capability
• Routing and assignment of interactions to best available agent
• Predictive, power, and preview dialing
• Rich administration and supervisor tools
• Call recording
• Visual voicemail capabilities
• Real-time quality monitoring

For more info please visit our Website.