ResolveNow is a self-service application that runs on Power Pages, a secure and low-code platform for creating modern business websites. With ResolveNow, you can enable your end users (citizens, customers, etc.) to create and track grievance requests for various services, products, or departments. ResolveNow is backed by the D365 Customer Service and Omnichannel, which provide multi-channel and two-way communication with each customer. ResolveNow also supports automatic escalation based on a system-defined matrix.

Some of the benefits of ResolveNow are:

It is a generic solution that can be installed with minimal technical interventions.
It allows non-technical application owners to set up their own configuration based on their needs.
It uses the out-of-the-box Dynamics CE entities, which makes data administration easier and faster.
It integrates seamlessly with Microsoft Dataverse and other Microsoft Power Platform products to leverage the shared business data and logic.

ResolveNow

by Globallogic Inc.