syncbox365

SyncBox 365 by Systems Limited is an add-on to the Microsoft Dynamics 365 Contact Center, designed to bridge the gap between Dynamics 365 Omnichannel and leading social media platforms. This powerful connector enables contact centers to deliver seamless, real-time customer support.

In today’s fast-paced digital landscape, businesses face challenges like fragmented communication, inefficient task management, and delayed responses across multiple social channels. SyncBox 365 addresses these issues by providing a centralized solution that integrates social media interactions directly into Dynamics 365, enhancing task management and streamlining customer engagement.

With SyncBox 365, contact centers can ensure quicker response times, improved customer satisfaction, and more efficient communication workflows—all while leveraging the robust capabilities of Dynamics 365 Contact Center.

It offers the following features:

Two-way integration:

• Connects Dynamics 365 Omnichannel with:

• WhatsApp

• X (Twitter)

• Instagram

• Supports:

• Exchanging text, emojis, documents, and images.

• Preventing restricted file exchanges.

• Sending post-chat survey links to gather customer feedback.

Task-based engagement:

• Integrates with:

• Facebook, X (Twitter), Instagram and YouTube.

• Automatically converts comments and mentions into actionable tasks for agents in Dynamics 365.

So, what are some of the benefits of using SyncBox 365 social media connector app? Here are a few:

• Omnichannel excellence

Deliver a unified customer experience across platforms.

• Streamlined social media management

Manage multiple social media accounts from a single platform, saving time and effort compared to handling accounts individually.

• Enhanced productivity

Automate task management for comments and mentions, saving agents time.

• Customer satisfaction

Engage with customers in real time and gather actionable feedback.