Talkdesk connector for Microsoft Dynamics 365

by Talkdesk, Inc.

Improve productivity and optimize operations by integrating Talkdesk with Microsoft Dynamics 365.

Elevate your customer and employee experiences with Talkdesk and Microsoft Dynamics 365.

The Talkdesk connector for Microsoft Dynamics 365 combines data from Microsoft Dynamics 365 with top call center functionality to provide the customer experience and management tools you need - all in a single, easy to use and familiar environment.

Leverage top contact center performance together with the flexibility and breath of the Microsoft platform of products to improve productivity, reduce onboarding time, and enhance collaboration. Furthermore, combining the power of Talkdesk with Microsoft Dynamics 365 provides you with the insight necessary to accelerate and optimize customer experiences.

Maintain a familiar Microsoft experience.

Talkdesk offers a seamless Microsoft Dynamics 365 experience so your agents can easily handle tasks, like customer cases, on one single screen. With click-to-call, screen pops, automations and more, agents have everything they need to stay focused and resolve customer questions fast.

Optimize collaboration.

Work with Talkdesk directly from inside Microsoft Dynamics 365. Instantly see key customer context, including interaction history, to tailor every conversation directly from Talkdesk. What’s more, collaborate with other agents or SMEs in your organization to find the right answer to complex cases using Talkdesk Microsoft Teams Connector - all without having to leave the Microsoft portfolio of products.

Reliable call quality and connectivity.

Improve and maintain customer satisfaction with trusted global call connectivity, powered by the Talkdesk Global Communications Network which leverages 8 distributed points of presence to ensure global low latency, provides instant provisioning in 160 countries, and offers a 100% uptime SLA.

Talkdesk connector for Microsoft Dynamics 365 Features

  • Talkdesk Embedded in D365

  • Time-saving automations

  • Two-way Data Sync

  • Single Sign-on

  • Screen pops

  • Quick and Easy Setup

At a glance