Tenfold is trusted by the world's largest and most respected organizations to provide advanced CTI for Microsoft Dynamics and D365 with more than 100 existing cloud and on-premise PBX/ACD systems.

Tenfold integrates Dynamics with Avaya (CM, IP Office, Aura, AACC, ACCS), Cisco (UCM, UCCX, UCCE, Finesse), Genesys PureEngage, Skype for Business, BroadSoft, NetSapiens, RingCentral, Unify, Alcatel, Nortel, EvolveIP, Nextiva, NEC, Panasonic, LG, Samsung, Toshiba, NICE InContact & Many More.

Tenfold supports D365, Dynamics On-Premise & Cloud, Unified Service Desk (USD), Channel Integration Framework (CIF v1 & CIF v2) and is kept up to date with current Microsoft releases. Tenfold enables companies to increase productivity, improve customer experience,. improve employee/agent experience and make better business decisions with meaningful data.

Improve Customer Satisfaction & Customer Experience

Immediately recognize callers with inbound/outbound screen-pops
Reduce Average Handle Time (AHT) by eliminating manual work
Complete context at your reps fingertips
Streamline case/opportunity management and data capture

Increase Productivity

Click to Call
Automatically log all calls
Eliminate Manual Searching
Easily capture Notes, Next Steps & Dispositions
Workflow automation
Support Custom Objects, Cases, Opportunities

Improved Data & Insights

Capture consistent structured data for all calls
Relate calls to Dynamics data
Enable better business insights and operationalize AI through consistent structured data

NO IMPACT ON CALL QUALITY

Tenfold's native integrations keep all voice traffic on existing infrastructure. This ensures that tenfold has no impact on voice quality & your sensitive conversations stay secure, unlike solutions that route voice traffic through 3rd party cloud platforms or their own cloud PBX.

ENTERPRISE GRADE PLATFORM

SOC II Type 2 Certified & GDPR compliant | 24x7x365 support, 99.99% uptime guarantee, language localization, SAML 2.0 SSO and ADFS support, Multi-PBX support, blend internal & outsourced agents, role-based UI configuration, Audit Logging & other capabilities core to any enterprise’s success & security posture.

Tenfold Advanced CTI for Dynamics 365

by Callinize, inc. dba Tenfold