The integration between Dynamics 365 CRM and Azure DevOps is a straightforward and effective tool that connects with Dynamics 365 CRM and Azure DevOps (TFS) that allows for a smooth two-way integration process for managing cases.

Need of the Solution
The Discovery of new bugs necessitates the attention of the development team. When users create new cases on Dynamics 365 CRM it immediately creates a new work item on the Azure DevOps team. These cases are synchronized with relevant Azure DevOps team members, and users are notified of any CRM updates.

Benefits

Reduced time to get the issue highlighted to the Development team
Instant and realistic update of the case on Dynamics 365 CRM
Less time spent on communication and case updates
Promotes transparency in the overall Case Management process

Features:

Cloud to Cloud, Hybrid, On-Prem
Azure DevOps Project
Codeless Deployment
Attachments
Online Support
2 Way integration between Dynamics 365 CRM and Azure DevOps

Case Management Tool (Dynamics CRM - Azure DevOps) can make a significant difference in the way one can manage cases, making the process smoother, more efficient, and transparent.

User Testimonial/Solution benefit
We struggled with managing product tickets and manually raising them to our DevOps team, causing delays and miscommunication. Zelite's Case Management Tool (Dynamics CRM - Azure Devops)
automated case management, reducing response times, and improving team communication. The tool streamlined our ticketing process, eliminating manual transfers. It's been a game-changer for
us!

- John Mcgeever

Case Management Tool integrate with Dynamics 365 CRM and Azure DevOps

by Zelite Solutions Pvt. Ltd.