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Help Desk Plus

Ivero
Automate and streamline help desk activities

Help Desk Plus for Office 365 is available as a free, fully featured 14-day trial (1xSite License with an unlimited number of end users) .

Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly. Combined with a custom forms designer, you can design forms for specific help requests (e.g. IT, HR, Finance).

Key features:

• Create an unlimited number of different request templates (IT request, Purchase request, HR request etc.)

• Customizable request form fields (supporting numerous field types such as Text, Choice, Number, Currency etc.)

• Can be integrated with many systems via Microsoft Flow (i.e. Dynamics 365,Salesforce,Slack etc)

• Access management (three levels of users: Employees, Administrators and Technicians)

• Allows groups of Technicians the ability to perform administrative functions on selected requests

• Ability to define admin only fields

• Customizable email notifications

• Ability to add multiple attachments and comments to requests

• Every action completed on a request is logged within the request history

• Reporting functionality with export to CSV and MS Excel

• User satisfaction survey

Important Notices:

• User who installed this add-in for the first time automatically become application administrator with ability to assign admin roles to others

• Application installer installs sample IT Request template. You can delete or edit this template in the Administration panel.

• Supported browsers: IE10 or later, newer versions of Firefox, Chrome, Opera, Edge

• If you need help with configuration, please watch video guide: https://www.youtube.com/watch?v=jRT_2VYc02Y

Trial can be turned into a full version by purchasing Activation Key, total cost is $399 (one-time fee, for unlimited number of users, including free updates and support).

For more information, please visit our product site:

http://ivero.net/solutions/HelpDeskPlus/index.html

If you have any questions, email us at: apps@ivero.net

Check out our promotions:

• 9 Sharepoint apps at a reduced price, more info: http://ivero.net/app-bundle.html

• 20% discount for non-profit organizations

Version 1.6.7.2 released:

-Added auto-assignment feature

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