Roby

Roby is a chat enabled help desk bot that simplifies ticket management, deflects repetitive tasks, and provides insightful information to increase employee satisfaction.

Features and Functions:

Ticket Management

• Receive employees’ requests and create the tickets automatically.

• Resolve the tickets.

• Assign the tickets to other admins.

• Send follow-up messages to the employees who submit the requests.

Manage/Deflect Repetitive Requests

• Store your responses to specific requests.

• Create FAQ list.

• Auto-search the stored responses before submitting the requests to admin.

Notifications

• Automatically notify the employees when their tickets are resolved.

• Weekly reminder to the admin if there are open tickets.

• Bi-weekly notifications to the employees’ to ask for feedback to admin.

• All the notifications can be turned off directly through Roby. (Type “help”)

Add-ons

• Resolve meeting room booking issues.

• Automate ticket submission process.

• Automatically adjust HVAC to resolve hot/cold complaints.

• Automatically adjust lIghting to resolve lighting complaints.

• Contact us for more support! info@tellroby.com

For Support Teams

• Type "request" to view open tickets.

• Type "help" to enter the main menu.

• Click “Close the ticket” to resolve the ticket.

• Click “Assign” to assign the ticket to other admins.

• Click “Follow up” to send out the follow-up message to the person who submitted the request.

• Click “View FAQ” to see the list of FAQ.

• Click “View Dashboards” to enter the portal.

• Click “Add/remove admins” to manage admin accounts.

For Employees

• Type "help" to enter the main menu.

• Click “Make a request” and fill the form to submit your request.

• Click “View my requests” to view the status of the requests submitted.

• Click “FAQ” to send out the follow-up message to the person who submitted the request.

Contact developers at info@tellroby.com

There are two types of accounts for Roby. One is an office manager and the other is an employee.

The first person to install the app on Teams for a new company will automatically become an office manager. Any subsequent installs of the app from other users will become employees.

Therefore, you only need two different app installations to run through all of Roby’s functionality.