https://store-images.s-microsoft.com/image/apps.9664.dc57eaa7-452c-45b1-acfc-97bc40987474.9540ef85-bcad-487c-a088-99045e690a6c.cdcf6225-d5e8-4a58-b1b9-ddb294e53970.png

Halp

Atlassian.com

A help desk to create, assign, and edit tickets from your messages.

Halp is a conversational ticketing platform for employees to create, respond to, and manage requests directly from Microsoft Teams. We believe that work can start and end as a conversation between two employees. Turn your Microsoft Teams instance into a help desk to save time and remove communication barriers.

When employees have questions or support requests, they can create a ticket with the Halp extension icon on a message or in their message composer. Creating a ticket is only a click away, so your employees will spend less time submitting requests and more time getting work done.

Halp's web view supercharges your team to manage and resolve tickets as well as configure forms, fields, SLAs, and automated workflows.

Halp also integrates with ITSM solutions Jira Service Desk or Zendesk to providing a robust two way sync between your conversations and system of record.

Add-in capabilities
When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.
  • At a glance
    https://store-images.s-microsoft.com/image/apps.27073.dc57eaa7-452c-45b1-acfc-97bc40987474.9540ef85-bcad-487c-a088-99045e690a6c.b7156d6a-a49f-4d6a-ac32-0c356e47d073.png
    https://store-images.s-microsoft.com/image/apps.10894.dc57eaa7-452c-45b1-acfc-97bc40987474.9540ef85-bcad-487c-a088-99045e690a6c.d14edd41-1045-4338-b689-aa352c11d997.png
    https://store-images.s-microsoft.com/image/apps.13026.dc57eaa7-452c-45b1-acfc-97bc40987474.9540ef85-bcad-487c-a088-99045e690a6c.ece3f395-a3d6-4adc-9f15-9d4d70502049.png