Blameless

Blameless supercharges your incident response. Coordinate your team with clear

process steps, roles and tasks out of the box so you can focus on resolution.

Or, configure Blameless to your run-books with automated communications to

keep all stakeholders stay informed. Save your team hours with automated

retrospective reports and continually improve with detailed performance data

available through reliability insights. Teams stay resilient, customers stay

protected with Blameless

Blameless helps Microsoft Teams users reduce toil in routine incident response

processes. From the moment you declare an incident, you can immediately rally

all the appropriate subject matter experts and work to resolve the incident

without having to leave Microsoft Teams.

Blameless integration with Microsoft Teams enables you to:

• Manage incidents without leaving Microsoft Teams

• Start, show summary, resolve incidents
• Check and act on the incident via the Overview tab
• Consult the help tab under each incident channel

• Coordinate your team to respond quickly and effectively

• Assign incident roles to users to inherit default tasks

• Provide context to incidents (status, severity, type, description, tags,

  images, messages)

• Join a dedicated video conference (Teams Video, Zoom, GoToMeeting, Google

  Meet)

• Manage user tasks (Add, Assign, View)
• Escalate to on-call teams (integrated with Pagerduty)
• Quickly jump to the incident in the Blameless web console (*)
• Connect to the corresponding Jira ticket
• Create follow up actions

• Keep all the right stakeholders informed

• Customizable automated notifications to stakeholders using

  CommsFlow^(™)

The Blameless SRE platform provides context, guardrails, and automates

critical workflows across the software lifecycle. Making teams more resilient

and products more reliable with high powered tools for continuous improvement

of incident response.

• Incident response
• Learning & Retrospectives (*)
• Insights & Analytics (*)
• SLO Manager (*)

>(*) Available via the Blameless web console. An active Blameless account is

required to use those capabilities and enable the Blameless chatbot for

Microsoft Teams: Contact Blameless to inquire about subscription options.

For more information about using the Blameless chatbot for Microsoft Teams:

Microsoft Teams Blameless Bot(online documentation)

Introducing the new Blameless chatbot for Microsoft Teams