Assist AI
by HappyFox Inc
Automate your Internal IT & HR Support with AI and Conversational Ticketing.
HappyFox Assist AI is an AI-powered self-service and conversational ticketing solution for Microsoft Teams. By encouraging a self-service culture in your organization with Assist AI, you can reduce ticket volume, increase agent productivity, and improve employee engagement.
Assist AI learns from your internal knowledge base and can respond to messages on Microsoft Teams automatically with solutions. Users can give feedback on the quality of Assist AI’s answers, allowing the AI model to learn continuously and improve its accuracy.
Support requests that require human intervention are automatically routed to the right team inside Microsoft Teams. This way, your support agents can collaborate, respond and resolve requests without leaving Microsoft Teams.
Free up your support teams to focus on strategic tasks. Increased ticket deflection leads to lesser operational costs. Get started today by booking a demo with our product experts.
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.
