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Tikit Virtual Agent

by Cireson LLC

(21 ratings)

Tikit’s Virtual Agent: Your End Users’ Solution to all Their Support Ticketing Needs

Tikit Virtual Agent for Microsoft Teams elevates the end user support experience by providing real-time access to all their service desk needs, without needing to leave Teams.

Tikit Virtual Agent empowers employees to help themselves through AI-powered ticket deflection, predefined templates to expedite IT requests and easy-to-use functionality enabling them to create, engage with and view all service desk tickets direct in Teams.

In using the Tikit Virtual Agent, end users benefit from reduced ticket resolution times, increased likelihood of adoption due to ease of use and no need for adoption of another system as Tikit Virtual Agent works directly in Teams with your existing M365 investment.

The use of Tikit Virtual Agent benefits both the end user and the IT analyst by reducing the need for unnecessary calls or confusion throughout the resolution process as attachments, images and screenshots can be directly added to a ticket all within Teams. While Tikit is specific to the IT analyst and those associated with the service desk experience in an organization, Tikit Virtual Agent is intended for all employees in an organization regardless of industry or department.

Any employee who may have any IT related requests or issues needing resolution should use Tikit Virtual Agent.

In order to use this app, users must have an active Tikit account, please contact our support team for more details at help@tikit.ai

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

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https://store-images.s-microsoft.com/image/apps.8755.5f1f618f-6fc9-48a8-b30c-51d2681986e5.cd930a9b-400b-4747-ba78-f9d52f549565.2ee288ec-b59f-437e-8527-e53c0e3ce334.png
https://store-images.s-microsoft.com/image/apps.7194.5f1f618f-6fc9-48a8-b30c-51d2681986e5.cd930a9b-400b-4747-ba78-f9d52f549565.cff229cb-32d8-499f-a055-5d0704330a2d.png
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