Contatta
by ELLYSSE SRL
Performing work environment with Contatta Omnichannel Contact Center & Bot
Contatta is an Omnichannel Contact Center & BOT solution with ACD (contact distributor) and IVR (interactive voice response) system, allowing both inbound and outbound activities. Contatta is the ideal solutions for all kinds of businesses, from small companies to multinationals.
The combination of Contatta with Microsoft Teams allows call center staff to be provided with a only one performing work environment, having all the useful tools at hand for accurate and efficient customer service in which operators manage Incoming calls with Microsoft Teams phone.
Main features:
- ACD (Automatic Contact Distributor): handling and assignment of calls by means of the intelligent distribution of inbound contacts.
- Operator status management: "Logout", "Available" and "Pause"
- Real-time monitoring of all contacts
- Inbound calling number visibility
- Visibility of groups and active operators
- Outbound calls
- List of received calls with the possibility of recalling and searching
- Statistics on work done
- Chat with quick commands for managing contacts
In order to use this app, Users must have an active Contatta Account. Please contact our support team for more details.
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.