My AskAI

by My AskAI

(2 ratings)

Your customer support team's AI assistant, trained on all your help docs.

My AskAI is your support team's own AI assistant, giving them instant, accurate, answers to questions about your business or product, trained on all your company’s knowledge base and website.

You can use My AskAI within Teams as an individual, to privately get answers to your questions. Or you can collaborate within a channel and get answers to questions so the rest of your team can see them as well.

To use this app, you must have an active account with My AskAI. Please sign up following the steps below.


To get started:

1. Please go to to create your account and add your content (<10 mins)

2. Within your My AskAI dashboard, open 'Chatbot setup > Integrations' and click on the Team logo to get your AI assistant's ID and API Key

3. Install My AskAI within your Teams workspace/account (as an admin)

4. Within Teams, select the 'Connect My AskAI' button and input your ID and API Key


How do I ask a question within Teams?

To ask questions (or follow up questions) to your AskAI within Teams, simply add My AskAI to a channel and then @My AskAI followed by your question.

Or you can start a new Chat with My AskAI and ask a question privately.

For example, if you'd uploaded documents about your onboaring process, you might ask: '@My AskAI what's our onboarding process?'

All responses are generated by AI. Please email to report inappropriate content.


How to add or manage content for my AI assistant?

Content can only be added on within your account.


What type of content can I add to My AskAI?

Within My AskAI, you'll be able to add your entire company website, connect your knowledge base sources or upload files directly.


Can I use my AI assistant outside of Teams?

Yes, you can supercharge your customer support by adding your AI assistant to your site, as well as Teams, to answer customer questions directly. This must be setup and managed within your My AskAI dashboard.


How do I disconnect my AI assistant from Teams?

Please type @My AskAI and select 'Disconnect'

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance