Call queues in Microsoft Teams are a great way to control incoming calls and distribute them to multiple users at the same time. However, there is one drawback: you do not see missed calls and have no way to view a call history. With Easy Call Report we solve this problem for you!

Easy Call Report - The simple & inexpensive solution for Microsoft Teams

With Easy Call Report, we offer a simple solution to post all your missed calls in call queues directly to a Teams channel. You can monitor any number of call queues and post the messages either all in the same channel or in different channels. In this way, you can upgrade a long-awaited feature at an affordable price and increase your efficiency at the same time. The "Quick Action" buttons offer you a quick and easy way to carry out an action. For example, you can make a callback with just one click. If you prefer to write an e-mail, view the caller's website first or transfer the caller data to your CRM, you have the option of storing customized card layouts.

A brand new feature is call history. You also have the option of displaying an Easy Call Report tab in your channel. This gives you the option of displaying a call history at a glance. Never loose a customer lead because of a missed call anymore!

Features

Messages about missed calls are sent directly to a Microsoft Teams channel of your choice. This is done via so-called adaptive cards.

Various actions can be carried out using Quick Actions. For example, click to call back or mark a call as completed.

Monitoring of all calls possible (incl. Microsoft Calling Plans, Direct Routing, Operator Connect and native Microsoft Teams calls)

Easy Platform configuration portal for simple setup

Adaptive Cards for more information of a missed call

Call history of answered and missed calls in Teams tabs

Integration of Entra ID, Search.ch and Easy Lookup for caller identification

Display of employees who have answered the call

Free 30-day trial available

Start your Easy Call Report journey today with a free, no-commitment trial — just install the app, purchase a license and cancel it any time, if your are not satisfied. More information about Easy Call Report can be found on our website.

Easy Call Report for IT Reseller:
If you are an IT reseller (system house, solution provider) and would like to offer Easy Call Report directly to your customers, this is possible. As a reseller, you have the opportunity to offer Easy Call Report as part of your service and solution portfolio.

If you would like to learn more about our reseller program and how your company can benefit from it, please contact us.

Easy Call Report

by TwinCap First AG