https://store-images.s-microsoft.com/image/apps.60026.21d3d394-d3e5-4feb-a1db-0d56cced749e.58ff08da-3ffd-4f8d-97aa-61f7d180a534.f3b39648-e6af-4b84-a13f-9c2f0d6fcc4c

Call Journey Ci Uncover

by Call Journey

Identify the top factors contributing to customer dissatisfaction and agent performance.

By analyzing customer contacts, Ci Uncover provides insights into: 1. factors that drive customer contacts; 2. key issues contributing to customer dissatisfaction and sentiment; 3. what is causing repeat contacts; and 4. agent performance and areas for training and improvements. Both senior and middle management will derive insights into product and process improvements, while quality assurance personnel will benefit from a comprehensive agent performance report identifying under-performing agents and targeted areas for training. Ci Uncover identifies key customer pain points and focuses management attention on areas that will improve customer satisfaction.

At a glance

https://store-images.s-microsoft.com/image/apps.17131.21d3d394-d3e5-4feb-a1db-0d56cced749e.58ff08da-3ffd-4f8d-97aa-61f7d180a534.d70407cb-edec-4580-81fa-95b312168552
https://store-images.s-microsoft.com/image/apps.51283.21d3d394-d3e5-4feb-a1db-0d56cced749e.58ff08da-3ffd-4f8d-97aa-61f7d180a534.a8af1fc1-8af0-4b47-9af3-a28873b9844f
https://store-images.s-microsoft.com/image/apps.59397.21d3d394-d3e5-4feb-a1db-0d56cced749e.58ff08da-3ffd-4f8d-97aa-61f7d180a534.a1d88d73-95ca-4e44-b43b-6eb59f86b14d
https://store-images.s-microsoft.com/image/apps.10606.21d3d394-d3e5-4feb-a1db-0d56cced749e.d7eab9cb-e5f3-43fa-89a8-38e05f3a5c91.f0336675-c829-44b8-944a-101060f8f60a
https://store-images.s-microsoft.com/image/apps.26614.21d3d394-d3e5-4feb-a1db-0d56cced749e.d7eab9cb-e5f3-43fa-89a8-38e05f3a5c91.b019b80b-219d-4cb0-aedf-4239e9798f3e