https://store-images.s-microsoft.com/image/apps.29568.b9c6dbf2-1a17-4f16-a3f5-962ac4a4d8e6.35a4660c-e667-43cd-af65-157d1d69c5c0.712d1b74-2dd7-4daf-a4e5-52e6f3b7c689

WhatsApp for Business on MS Bot Framework

by Infobip d.o.o.

Connect with your customers and provide an always-on experience with MS Bot Framework over WhatsApp


Why businesses choose WhatsApp for customer conversations

  • The average user checks WhatsApp more than 23 times per day.
  • 68% of users agreed that WhatsApp is the easiest way to connect with a business.
  • 2 billion active users in over 180 countries

Customer care

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your bots to:

  • Provide quick, conversational support
  • Get instant feedback
  • Resolve issues in one-on-one conversations

Infobip adapter functionalities

  • Send/receive text messages
  • Send/receive media messages (document, image, video, audio)
  • Send/receive location messages
  • Send message templates
  • Verify incoming Infobip requests
  • Receive delivery reports
  • Receive seen reports
  • Callback data – Add data in every message and that data will be returned to the chatbot in the message delivery report
  • Full incoming request from Infobip is added to the incoming activity as ChannelData


Start testing today!

  1. Fill out the signup form. Be sure to provide accurate information.
  2. We will send you an email with a verification link which will redirect you to set your credentials for accessing Infobip's web interface.
  3. After confirming your credentials, you'll receive a confirmation email.
  4. Log in to the web interface, navigate to Apps and click on WhatsApp - your test sender should be ready for use!
  5. Install WhatsApp adapter for MS Bot Framework by following this guide.

Other Infobip MS Bot adapters:


For more information check out the user guide on Infobip Docs!

At a glance

https://store-images.s-microsoft.com/image/apps.34660.b9c6dbf2-1a17-4f16-a3f5-962ac4a4d8e6.35a4660c-e667-43cd-af65-157d1d69c5c0.f4632505-7151-4fa6-9c5a-4ffa8e439211
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https://store-images.s-microsoft.com/image/apps.57119.b9c6dbf2-1a17-4f16-a3f5-962ac4a4d8e6.35a4660c-e667-43cd-af65-157d1d69c5c0.a5afae6c-e073-44f7-8e2a-fef73f48ffbf
https://store-images.s-microsoft.com/image/apps.27099.b9c6dbf2-1a17-4f16-a3f5-962ac4a4d8e6.35a4660c-e667-43cd-af65-157d1d69c5c0.4f05cd50-3f40-4130-98eb-694bb512b235