https://store-images.s-microsoft.com/image/apps.51084.1d44be01-2969-4396-99e7-c386fd602f53.6ba453ec-39c2-44eb-b24e-c7f4474e3c0b.86352ad1-d5c2-42f8-bde4-3ec57299f76f

ServiceNow & Azure DevOps Integration Connector

by Quantum Whisper

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Quickly and easily automate escalaltions from ServiceNow to Microsoft’s Azure DevOps (ADO)

If your goal is to automate escalations from ServiceNow to Azure DevOps (ADO), Quantum Whisper is for you. Customers effortlessly escalate cases, incidents, problems, change requests etc., via a seamless, bi-directional, and real-time Azure DevOps integration.

Business Scenario & Goal
Eliminate black hole between support and development. No more copy & paste or data re-entry! The most common scenario is escalations that require development or engineering resources to fix. You can search Azure DevOps, link ServiceNow to existing work items or "send to Dev" where a new work item is automatically created. Once development advances or completes work, ServiceNow is synchronized with key (and configurable) ADO work item information --- complete with update notifications and more!

Integration Highlights
  • Automatically Create Work Items - Based on case field values, automatically create new work items --- in the right projects! Supports custom and native fields and any work item type.
  • View Development Status in ServiceNow - Once an Azure DevOps work item is created, support teams can view work item status and any other field (configurable) --- all within cases. You never have to leave ServiceNow to drill down!
  • Search & Link to Azure Devops from ServiceNow - Nobody likes duplicates! Before sending to development and creating a new Azure DevOps work item, search for similar items first. If it's a match, link the case and voila!
  • Packaged and Purpose Built Integration - We connect support and development. This is all we do. We are a targeted niche integration service. We go deeper than anyone else.
  • Integrate Any Object - We support all standard and custom objects. Want to escalate cases? No problem. Incidents? No problem. Another object? No problem.
  • Enterprise Ready - Supports multiple developer systems at once, hybrid environments, SSO, and advanced security and compliance.

Getting Starting - Best Approach
  1. Watch 2 minute demo (confirm solution fit)
  2. Browse ServiceNow and Azure DevOps integration overview (learn more)
  3. Sign-up for a live demo (opportunity to take a deeper dive and address Q&A)
  4. Sign-up for a free trial/PoC
  5. Integration bliss!


At a glance

https://store-images.s-microsoft.com/image/apps.30554.1d44be01-2969-4396-99e7-c386fd602f53.6ba453ec-39c2-44eb-b24e-c7f4474e3c0b.52bdd584-fabe-41ab-a2de-391195b79123