• Follow call patterns across your organization: Get a clear view of call volume and routing by user, queue, and auto attendant. Drill down into specific dates or teams to understand usage and identify gaps.
• See what happens during every call: From wait time to end time, get detailed call flows with context: call type, duration, call status, and technical metrics that help uncover bottlenecks.
• Keep teams aligned with scheduled reports: Set up recurring reports that go straight to your team’s inbox, so key stakeholders always stay updated without manual effort.
• Extended call history, available when you need it: Keep call records longer than Microsoft’s standard 30 days. View up to 90 days of historical data, with longer retention options available.

Your data doesn’t just sit in reports, it helps drive better results

• For Sales: Track call frequency, duration, and follow-up activity to uncover what drives conversions. With visibility into individual and team patterns, you can refine outreach strategies, reduce missed opportunities, and improve conversion rates across the pipeline.
• For Marketing: Use real call data to get more out of your marketing and improve ROI. See when people are calling, then shape your campaigns around those patterns to sharpen your message, spend smarter, and convert more leads.
• For Customer Service: Deliver premium customer service by customizing every interaction. Track call resolution times, pinpoint long hold periods, improve efficiency, and turn every call into a loyalty-building moment.
• For IT: Monitor voice call flows with clear, actionable reports. Identify network issues, resolve them quickly and help teams maintain good quality communication.

1. General calls report
2. Users report
3. Auto attendants report
4. Cloud queues report
5. Scheduled reports