8x8 Voice for Microsoft Teams

8x8 Voice for Microsoft Teams is a cloud-based direct routing service that enables Teams users to make and receive calls over the public switched telephone network (PSTN) using the native Teams desktop, mobile, or web app.

Features

• Enterprise-grade cloud PBX with unlimited inbound or outbound calls from/to the PSTN or extensions

• Integrated business messaging (SMS, MMS, faxes, individual or group voicemails) using Teams

• Out-of-the-box integrations with business apps including Microsoft Dynamics, Zendesk, ServiceNow, and more

• Full reporting and analytics into call quality, performance metrics, activity history, and speech analytics across the entire contact center

• Support for regulatory compliance initiatives with 8x8 Call Recording

• Microsoft Teams certified contact center with omnichannel capabilities supporting call stacking, wallboards, priority queueing social media integration for agents using Teams

• 24/7 follow-the-sun global support centers

Key Benefits

• Support all users and devices across the organization from a single administrative console

• No change to the Teams user interface or user experience

• Empower agents to collaborate with the rest of the business to improve customer experience delivering the expertise they seek, while also expediting resolution times

• Global PSTN calling for Teams with full PSTN replacement in 50+ countries, toll free, and DID numbers in 100+ countries

• Mitigate security and compliance risks and comply with strict standards

• Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, and a Teams-certified contact center with free on-net calling