8x8 Voice for Microsoft Teams

by 8x8, Inc

A cloud-based direct routing service that enables Teams users to make and receive PSTN calls.

Give all Teams users the power to connect and collaborate

8x8 Voice for Microsoft Teams is a cloud-based direct routing service that enables Teams users to make and receive calls over the public switched telephone network (PSTN) using the native Teams desktop, mobile, or web app.


  • Enterprise-grade cloud PBX with unlimited inbound or outbound calls from/to the PSTN or extensions

  • Integrated business messaging (SMS, MMS, faxes, individual or group voicemails) using Teams

  • Out-of-the-box integrations with business apps including Microsoft Dynamics, Zendesk, ServiceNow, and more

  • Full reporting and analytics into call quality, performance metrics, activity history, and speech analytics across the entire contact center

  • Support for regulatory compliance initiatives with 8x8 Call Recording

  • Microsoft Teams certified contact center with omnichannel capabilities supporting call stacking, wallboards, priority queueing social media integration for agents using Teams

  • 24/7 follow-the-sun global support centers

Key Benefits

  • Support all users and devices across the organization from a single administrative console

  • No change to the Teams user interface or user experience

  • Empower agents to collaborate with the rest of the business to improve customer experience delivering the expertise they seek, while also expediting resolution times

  • Global PSTN calling for Teams with full PSTN replacement in 50+ countries, toll free, and DID numbers in 100+ countries

  • Mitigate security and compliance risks and comply with strict standards

  • Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, and a Teams-certified contact center with free on-net calling

At a glance