AMC Technology’s DaVinci for Dynamics 365 and Microsoft Teams enhances the customer and agent experience through our Interaction Orchestration platform, providing advanced CTI features like screen pop, click-to-dial, and activity tracking, along with more advanced ﬂexible capabilities like comprehensive reporting and proactive customer care.

DaVinci's unique app-based approach supports integration with premise telephony like Cisco, Avaya, and Five9, as well as cloud-based CCaaS like Twilio, Amazon Connect, and Genesys.

Create a complete omnichannel experience with voice and digital channels like SMS and chat within Dynamics 365 and Microsoft Teams to increase agent productivity, improve the agent and customer experience, and enhance the eﬃciency of the entire organization. AMC Technology’s DaVinci Agent provides an embedded toolbar that can support customers on their preferred channels.

Benefits:

Improved Agent Experience
Improved Customer Experience
Migrate from Premise to Hybrid to Cloud
Easy to Configure and Deploy
Out of the Box or Custom Use Cases

Open CTI for Microsoft Dynamics and Microsoft Teams

by AMC Technology-DaVinci