The Captivate Hub
by Captivate IO Ltd
Expand Teams to live chat and chatbots via any channel such as Web, WhatsApp or Messenger
The Captivate Hub is a highly
extensible platform that allows customers to easily expand their
Microsoft Teams environment to live chat with customers via any
channel.
The Hub supports any size
of organisation - it works for large enterprises, replacing traditional
live chat solutions in Contact Centers allowing agents to answer
customer queries right there in Teams. It also works for the SMEs
letting customers chat directly into anyone's phone on Teams.
The platform supports WhatsApp,
Facebook Messenger, Twitter, WeChat and Web chat
with new channels being added all the time.
Chatbots are key to handling customer messaging and
enhancing their experience and The Hub will support any vendor's
technology. Integration into customer systems such as CRMs is
easily achieved via standard interfaces.
The Hub's inbuilt
agents UI, Alca (AI Live Chat Assistant) allows agents to use
natural language to add functions to their customer chats e.g. “send this user
the application form” without having to navigate a live chat application.
Finally, since all chat
data flows through The Hub, customers can easily extract Management
Information using tools such as Microsoft PowerBI.