Service Creatio

Service Creatio is an omnichannel platform to automate customer service workflows of any complexity with no-code and a maximum degree of freedom. It enables companies to accelerate service delivery and streamline customer engagement. Powered by no-code and AI, Service Creatio helps service agents minimize manual tasks and dramatically improve case processing times.

With Service Creatio, service agents can build a holistic customer view for smarter service delivery, unify all communication means in a single environment, align traditional and digital helpdesk operations, and build enterprise-grade automated service workflows based on ITIL.

Powered by Studio Creatio and equipped with no-code, AI\ML, and other automation capabilities, Service Creatio enables users to create highly customized process-centric UI, use AI to simplify case classification and routing, automate customer communication via chatbots, and implement case-specific service management workflows based on unified service delivery standards as well as individual SLAs.