Cloud-based solution allows you to provide support anytime, anywhere for improved customer satisfaction. Teams Channel integration for instant collection and categorization of service requests. Automated workflow supports case opening, customer notification and case closing to boost productivity. Case handling and monitoring in mobile app to enhance business agility. Data and knowledge repository available for dashboard presentation and analysis.

Faster respond time and reduce human error
Accelerate incident resolution and service request fulfilment
Increase agility on case handling and monitoring

1. Boost Productivity for Superior Customer Support — Increasing Support Capacity

Workflow automation and orchestration, reducing training cycle
Repetitive tasks automation avoiding burnout
Allocating more resources to higher value-added services, not admin drudgery

2. Increase Customer Satisfaction and Confidence — Reducing Churn Rate

Keeping customer be informed with automated notification
Avoiding human error with consistent service delivery
Improving customer communication to foster good relationship

3. Accelerate Business Resilience and Agility — Responding to Impending Challenges Quickly

Mobility on case handling and monitoring
Accessing data in real-time and anywhere with cloud-based solution
Operational agility to adapt to market dynamics

Avoiding the bottleneck in ITSM lifecycle

Automatically open and close case, send email notification and store data without human intervention
Reduce 99.99% of time spend on recurring activities
More resources allocate to complex issues in ITSM workflow

GTI + Microsoft Power Platform

Drive helpdesk digitalization and automated collaboration
Faster incident/service request resolution and foster customer communication
Manage business processes to support strategic activities associated with the digital transformation

GTI + Microsoft Power Apps

Build custom apps to support operation mobility and agility
Faster time-to-market with low-code innovation
Ensure business continuity with modernize workflow

An offer to get you started

A cloud-based solution to automate T1 Helpdesk support for business success
A quickly build end-to-end business operation with automated workflow
Fast time-to-market, accelerate operation mobility to cope with business challenges quickly

T1 Helpdesk Automation

by Global Technology Integrator Ltd.