Customers management solution for Utilities. From meter to cash in regulated and deregulated markets
Supporting today's challenges and the transition to new business models through a customer centric approach.
Utilities Customers is a robust Meter-to-Cash solution combined with a complete Customer Care functionality that supports today’s and tomorrow’s Utility models.
It is an integrated, modular solution designed to support all cycle of an Utility end to end: customer management, meter reading, invoicing and collection for utilities across different sectors (power, gas, water). It also incorporates a strong intelligent data layer that supports the analysis of information coming from commercial processes and customers.
The solution impacts positively the Utility by:
• Optimising the commercial activity
• Reducing operating costs
• Increasing quality of the customer service and satisfaction
• Increasing staff productivity
• Reducing the commercial cycle and speeding up the revenue flow
Particular Features and benefits are:
• Multi service, Multi Platform and Multi Company
• Quick compliance with new regulatory requirements
• Mobility applications
• Reduced accounts in arrears and non-technical losses
• Total control of the commercial cycle
• Highly configurable
• Multiple integration mechanism
• Decrease of manual processes and information
• Easy access to key management data
• Corporate image improvement
• Standard technologies