iperceptions provides an expert-guided approach to Customer Experience Management
iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands through the process of improving the customer experience on all channels using the Voice of the Customer (VoC). iperceptions combines expertise and technology to transform customer feedback into insights that allow brands to align and execute more quickly.
iperceptions’ platform and experts collect and analyze the feedback of real people in real situations across all channels throughout the customer journey. With an experienced team that has managed 1000s of VoC programs since 1999, iperceptions offers a full range of services, from survey design and deployment, to analysis and real-time customer interaction workflows.
iperceptions’ solutions are tailored to help:
• Marketers and brand managers
• Customer Experience professionals
• Consumer Insights professionals
• Web analysts
• UX professionals
• Web/digital managers
• App designers
• Product managers
Reasons why top brands choose iperceptions over other options:
OUR EXPERT-GUIDED APPROACH
From day one of our partnership, our experts lend an objective voice and guide you through best practices borne out of the thousands of VoC programs we have meticulously managed for top brands across several industries since 1999.
OUR UNRIVALED FLEXIBILITY
Your brand is unique. That’s why our solution is customizable at all levels and across all channels: from feedback collection and research design to analysis and reporting. Our VoC platform also gives you full transparency and control of your research projects.
OUR ABILITY TO SAVE YOU TIME AND MONEY
Count on our experts to help you with all or part of your Voice of the Customer program.
With your team liberated from the heavy lifting, you can focus on quickly taking action on the insights uncovered by our experts and improving your Customer Experience.
To learn more, visit www.iperceptions.com