https://store-images.s-microsoft.com/image/apps.38437.18d08583-68fb-4cf9-ba51-b98b9edbdbfa.5e86c965-f717-446c-bddf-7a888b3d8ada.4c516bc3-3d0a-4426-99e2-8c2a8383d1c0

Implementation Project

by ITERBI JSC

Marketing, Sales, and Service digital model implementation. Transformation and Change management

Customer-centricity and personalization, omnichannel and seamless customer experience At every customer lifecycle stage, from the first contact to product purchase and word-of-mouth advertising, every person communicates and interacts with Your company in various ways.

And 90% of the customer experience is generated by Marketing, Sales, and Service. Successful companies make this process seamless, personalized, and comfortable for the client yet profitable for themselves. They process high volumes of data, maintain a customer-centric organizational structure, implement cross-cutting automation, use predictive and prescriptive analytics, and base their decisions and actions on data. 
To be successful in the long run via Digital transformation, it’s not enough to alter the business processes and tweak company structure. One has to rethink work ethics and the team’s mindset. Only then You achieve sustainable competitive advantage and real profitability. 
That’s why often You need external forces: hired professionals for change management and risk minimization. 
Marketing, Sales, and Service digital model implementation is one of the fundamental stages of Digital transformation. And Change management ensures that You hit targets in time.
This application is available in [English, Russian]

At a glance

https://store-images.s-microsoft.com/image/apps.61359.18d08583-68fb-4cf9-ba51-b98b9edbdbfa.5e86c965-f717-446c-bddf-7a888b3d8ada.c6472879-cce5-4efc-9d15-610cfa9f8886
https://store-images.s-microsoft.com/image/apps.28009.18d08583-68fb-4cf9-ba51-b98b9edbdbfa.5e86c965-f717-446c-bddf-7a888b3d8ada.76553dbe-80b7-43e1-a5d3-295925f7fe7c
https://store-images.s-microsoft.com/image/apps.15688.18d08583-68fb-4cf9-ba51-b98b9edbdbfa.5e86c965-f717-446c-bddf-7a888b3d8ada.d301ae1e-7430-49cc-a44b-5ece164c07ff