https://store-images.s-microsoft.com/image/apps.17557.1222fe2a-ef3c-4331-8c14-57c482822dd0.aa52be4a-e415-4ab2-9b42-1b382437f395.4f34cf9b-a6f1-4b14-aa52-8b32cb211b81

Netcall Liberty Converse Integration for Microsoft Teams

by Netcall Technology Limited

Liberty Converse is an omnichannel contact centre solution that seamlessly integrates with MS Teams

Create unbeatable contact centre team collaboration for efficient customer experiences

Bringing unparalleled collaboration and efficiency to customer service teams, Netcall's Liberty Converse for Teams is well-suited to hybrid or remote working teams, allows agents the flexibility to communicate with colleagues and customers, wherever they’re based.


Key Benefits

  • Increased agent efficiency - agents can interact with their entire organisation through Teams calls and messages without leaving Liberty Converse contact centre app.
  • Great experience for customers and agents - fast first call resolution and reduced handling time
  • Access from anywhere – Incredible collaboration and teamwork, from at home or in the office

Winning Features
  • Omni-channel handling – Channel management, interaction history, snippets, wrap up codes
  • Quality Management – Recording, evaluations, surveys
  • Workforce Managmeent - shifts and rotas, adherence, forecasting
  • Real-time reporting – Design reports to monitor and measure performance for timely decisions
  • Flexible self-service front-end – IVR menus, speech recognition, web assistants and chatbots
  • Integrated call-back – Reduce call abandons, match reply call with agent availability


At a glance

https://store-images.s-microsoft.com/image/apps.45852.1222fe2a-ef3c-4331-8c14-57c482822dd0.aa52be4a-e415-4ab2-9b42-1b382437f395.33b714b3-cbc6-42df-8e71-f5865431c1e6
https://store-images.s-microsoft.com/image/apps.24347.1222fe2a-ef3c-4331-8c14-57c482822dd0.aa52be4a-e415-4ab2-9b42-1b382437f395.ba0f8cc3-f0db-4288-b792-cc7ac29a6eca