Telephony Incident Management (TIM) for Teams
by OPEN LAKE TECHNOLOGY
The most avanced monitoring tools for Microsoft Teams
Overview:
"TIM" is a deep & detailed supervision and analytics tool designed to empower organizations in their journey to maximize the adoption and efficiency of Microsoft Teams. Whether you are a large enterprise or a growing business, "TIM" provides valuable insights and tools to help you make data-driven decisions, ensure optimal utilization of meeting rooms, and enhance the quality of call queues within your Microsoft Teams environment.
Key Features:
- MS 365 incidents: Gain a holistic view of Microsoft incidents impacting your organization. Track the incidents, get the impacted service, and a complete description of the impacted features.
- PSTN Incidents: Get the details and root cause of all the PSTN incidents (Direct routing and operator Connect) and the suggested action to resolve quickly the issue and ensure it doesn't happen again.
- Teams to Teams incidents: Get the details and root cause of all the teams to-teams interactions with the details (Date, Time, user impacted, device used, connectivity used, private IP, public IP...)
- Voice Quality incidents: Get the details about all your voice quality issues including the user impacted, voice impact, location, connectivity, network used...
- Call Queues incidents: Monitor call problems and track all your issues about the call queues (Agents impacted, impact, root cause, suggested action to solve the issue, trend of the incidents...)
- Meeting room incidents: Monitor call problems and track all your issues about the meeting rooms (Room impacted, impact, root cause, suggested action to solve the issue, trend of the incidents...)
- Bandwidth incident: Monitor all the users having bandwidth problems including the device used, connectivity, public/private IP addresses...
- Wifi Coverage incidents: Monitor the connectivity of your end users and identify the access point having a problem to ensure all your users have a correct network connectivity
Benefits:
· Data-driven decision-making: Make informed decisions based on actionable insights into your organization's Modern Workplace with all the details required to ensure a stable and operational collaboration environment
· Understand the issue: Get the complete details for all your issues, suggest corrections to be done, and improve your stability
· Evolution and trend: Identify and measure the performance of your service with valuable trend & KPI
· Increased Productivity: Our tool will give you the actions to be done, you don't need to spend time reading the logs or dive your standard monitoring tool
· Scalability: Our tool is designed to grow with your organization, accommodating your Microsoft Teams environment's changing needs and complexities.
