Servicenow Order Management for Telecommunications OMT

by ServiceNow

Order Management for Telecommunications OMT

Simplify orders and accelerate growth

Order Management for Telecommunications

Communications service providers (CSPs) face a unique challenge in driving growth whilst reducing costs. While 5G and business diversification are creating new revenue streams and partnerships, customers are demanding effortless digital experiences to ensure success. However, with new technologies, diverse ecosystems, and siloed systems and teams, it is becoming increasingly difficult to rapidly adapt to the fast-changing trends while delivering a seamless order management experience. CSPs need to reflect how next generation of order management functions will support them.
Today, nearly every step in the order management process requires stitching together multiple disconnected systems and is costly, error-prone, and labor-intensive.
    • Multiple ordering systems and processesthat reduce productivity and increase cost
    • No streamlined flow that is flexible enoughto adapt to multiple lines of business
    • Inconsistent customer experiencesdue to lack of self-service and omnichannel services
To succeed, CSPs need to bring solutions to market faster, find efficiencies, and, most importantly, deliver quality and reliable customer order experience that realizes revenue fast. It’s time for a new approach to order management.

The ServiceNow solution

Today’s order management approach doesn’t scale to the needs of modern CSPs and will hold them back from realizing the full potential of growth opportunities. CSPs can now streamline and automate order lifecycles to reduce costs and accelerate growth through all-comprehensive order management, network inventory, project management, customer service, field service, and service assurance on one platform with ServiceNow.
With ServiceNow Order Management for Telecommunications, CSPs quickly launch new services with the ability to scale to order volumes and next-generation service complexity. CSPs can realize revenue faster with full order lifecycle visibility and tracking to ensure quality and accuracy and prevent fallouts. This ensures customer success through a reliable service fulfillment approach that increases agent efficiencies and lowers the CSPs cost to serve.

Learn more about ServiceNow solutions for CSPs at

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