Stibo Systems Customer Master Data Management (Customer MDM) consolidates, cleanses, enhances and governs customer data, enabling you to gain a better understanding of your customers. It gives businesses (Retailers, etc.) deeper insights into consumers’ history and preferences, while providing B2B companies a consolidated view of their direct and indirect customers.

Key benefits of Customer MDM

Enhance existing systems : Improve your CRM, ERP, BI/analytics, eCommerce and more with a single version of the truth by creating, sustaining and governing Golden Records for use throughout the enterprise.
Ensure compliance : Mitigate risk and adhere to regulatory compliance mandates, such as GDPR and CCPA, with better control over data.
Optimize the customer experience : Deliver personalized experiences using a single, consolidated view of the customer. With a complete understanding of your target audience, you gain better engagement through deep insight.
Improve loyalty and marketing programs : Increase customer satisfaction and loyalty by leveraging customer information for better targeted campaigns and offerings.
Drive revenue and growth : Better understand all relationships and engagements – and improve cross-sell and upsell opportunities – by leveraging a single, 360° view of customers across the enterprise.
Increase efficiency : Reduce manual, time-consuming quality checks and optimize end-to-end processes, such as customer onboarding and order to cash, with automated workflows and decreased error rates.
Facilitate mergers and acquisitions : Reduce time and cost associated with integrating legacy systems and data from acquired companies, merging key operational data in months rather than years.
Enable data enrichment : Use pre-built integrations with third-party vendors to boost overall data quality and gain in-depth insight to make data more actionable.
Gain customer insight : Truly understand the entire customer base by resolving, enriching and relating indirect and direct customers holistically.
Master multiple data domains : Leverage a single, application-agnostic multidomain platform to add and synergize several domains and entity types

Stibo Systems Customer MDM

by Stibo Systems A/S